Complaints Process
Responding to Complaints
1 Complaints
The Dojo takes all complaints about behaviour on and off the training area seriously. The Dojo will handle complaints based on the principles of procedural fairness, and ensure:
If the complaint relates to suspected child abuse, sexual assault or other criminal activity, then the Dojo will report the behaviour to the police and/or relevant government authority.
2 Complaint Handling Process
When a complaint is received by the Dojo, the teacher receiving the complaint will:
3 Disciplinary Sanctions
The Dojo may take action against anyone found to have breached the Dojo’s Code of Conduct or made false and malicious allegations. Any action imposed as a result of a breach of the Code of Conduct must:
The complainant or respondent may be entitled to lodge a written appeal to the Dojo against a decision made in relation to a complaint (including a decision where disciplinary sanctions are imposed by the Dojo).
1 Complaints
The Dojo takes all complaints about behaviour on and off the training area seriously. The Dojo will handle complaints based on the principles of procedural fairness, and ensure:
- all complaints will be taken seriously;
- the person who is the subject of the complaint will be given full details of what is being alleged against them and have the opportunity to respond to those allegations;
- irrelevant matters will not be taken into account;
- decisions will be unbiased; and
- any decisions and outcomes of the complaint will be reasonable.
If the complaint relates to suspected child abuse, sexual assault or other criminal activity, then the Dojo will report the behaviour to the police and/or relevant government authority.
2 Complaint Handling Process
When a complaint is received by the Dojo, the teacher receiving the complaint will:
- listen carefully and ask questions to understand the nature and extent of the concern;
- ask the complainant how they would like their concern to be resolved and if they need any support;
- explain the different options available to help resolve the complainant’s concern;
- inform the relevant government authorities and/or police, if required by law to do so; and
- where possible and appropriate, maintain confidentiality but not necessarily anonymity.
- supporting the person complaining to talk to the person being complained about;
- bringing all the people involved in the complaint together to talk objectively through the problem;
- gathering more information (e.g. from other people that may have witnessed the behaviour);
- seeking advice from a relevant authority (e.g. State Department of Sport or anti-discrimination agency);
- referring the complaint to a relevant external authority; and/or
- referring the complainant to an external agency such as the police or anti-discrimination agency.
- co-operate fully with the investigation;
- where applicable, ensure the complainant is not placed in an unsupervised situation with the respondent(s); and
- act on the relevant authority’s recommendations.
3 Disciplinary Sanctions
The Dojo may take action against anyone found to have breached the Dojo’s Code of Conduct or made false and malicious allegations. Any action imposed as a result of a breach of the Code of Conduct must:
- be applied consistently;
- be fair and reasonable; and
- be based on the evidence and information presented and the seriousness of the breach.
- a direction that the individual make verbal and/or written apology;
- counselling of the individual to address behaviour;
- withdrawal of any awards, achievements sanctioned by the Dojo;
- suspension or termination of participation or engagement in a role or activity; or
- a prohibition on further participation as a student in the Dojo for a period of time or permanently.
The complainant or respondent may be entitled to lodge a written appeal to the Dojo against a decision made in relation to a complaint (including a decision where disciplinary sanctions are imposed by the Dojo).